PRINCIPLE RESPONSIBILITIES AND POSITION PURPOSE:

As a Night Auditor, you play a critical role in maintaining the hotel’s operations overnight, including serving as the primary point of contact for guests during your shift, and assisting with accounting tasks. Represents the hotel to all guests throughout the duration of the guest's stay. Ensures that all guestroom charges are posted nightly and ensures proper credit is established for each guest. Adheres to the same job description as the front desk associate with added job duties: Able to perform introductory accounting tasks. Determines a guest's reservation status and identifies how long the guest will stay. Helps guests complete registration cards and then assigns rooms accommodating special requests whenever possible. Places guest and room information in the appropriate front desk racks, and communicates this information to the appropriate hotel personnel.

Requirements:

• Proficiency in MS Office, Word, Outlook, Excel and PMS system knowledge preferred.

• Must be able to work a flexible schedule, including nights, weekends and holidays as necessary.

• Must be sales minded.

• Must be able to stay awake all night and be focuses on work procedures and inputting data.

Averill Hospitality, offers part and full time, year-round employment, competitive compensation, and a full benefits package including paid holidays, paid time off, insurance, and company discounts at our premier leisure and outdoor activity destinations

Averill Hospitality provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training

The Pine Lodge is seeking a seasonal full time Laundry Attendant to join our Housekeeping Team.

PRINCIPLE RESPONSIBILITIES: The Laundry Attendant is responsible for ensuring all hotel linens are cleaned to departmental standards following departmental procedures. Cleaning included, but is not limited to, bed linens, towels and robes. Consistently offer professional, friendly and engaging service. 

MAIN DUTIES AND REPONSIBILITIES

• Cleans and folds linens. Loads and unloads industrial washers and dryers.
• Performs cleaning duties for laundry equipment and area.
• Reports necessary maintenance issues to Front Office so work order is made.
• Follows departmental policies and procedures.
• Follows all safety and sanitation policies
• Assists other departments when needed to ensure optimum service to guests. 

SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES:

• Operating laundry equipment including industrial washers, dryers and press.
• Ability and willingness to adhere to all Averill Hospitality policies and ensure departmental personnel compliance.
• Must maintain a positive influence in the community and positive relations with are vendors. 
• Teamwork-Balances team and individual responsibilities, exhibits objectivity and openness to others' views, welcomes feedback, contributes to building a positive team environment, and prioritized the team's success above own interest.
• Quality-Meets productivity standards, completes work promptly, strives to increase productivity, works quickly and efficiently.
• Guest Service-Responds quickly to guests' needs and takes ownership of the overall guest experience.
• Professionalism-Respectably approaches others, reacts well under pressure, treats others with respect and consideration regardless of status or position, accepts responsibility for own actions, follow through on commitments. 
• Must be able to stand for 4-8 hours, lift up to 50 lbs.  Doing repetitive work folding linens and loading and unloading industrial size washers and dryers.

Averill Hospitality offers part and full time, year-round employment, competitive compensation, and a full benefits package including paid holidays, paid time off, insurance, and company discounts in Whitefish, Montana's premier leisure and outdoor activity destination.

Averill Hospitality provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Brief General Job Description: 

Guest customer service agent, reservations and front office general worker. Deal closely with all aspects of the department to ensure guest satisfaction. Lodge tasks (as assigned by MOD and department management), including but not limited to guest services, reservations, shuttle scheduling, e-mail information requests, guest packages, lost and found and retail sundries. Work closely with housekeeping and maintenance. Work with resort software, office equipment and phone switchboards. Be flexible and available for shifts.

Essential Functions

• Ensure all guest concerns and requests are resolved promptly and properly.
• Ensure the accuracy and completion of all folios and room charges daily
• Introduce the hotel to the guest using professional language exhibiting a sincere desire and compliance toward all guests request.
• Work with other front desk staff to oversee the day to day tasks.
• Be knowledgeable about property and hotel amenities.
• Be knowledgeable about the Whitefish area.
• Wears required uniforms at all times. 

Requirements

• Excellent communication skills both in person as well as on the phone.
• Experience with resort computer systems and/or RDP a plus.
• Computer skills, excellent verbal and written skills.
• Computer literate.
• Ability to maintain strict confidentiality of guest and hotel information.
• Must possess excellent business sense and high professional ethics.
• Must possess a high regard for customer service and employee relations.

Competencies

• Attendance/punctuality
• Dependability
• Teamwork
• Quality standards
• Diversity
• Guest Service
• Ethics
• Organization Support
• Professionalism
• Safety and Security
• Profitability

Averill Hospitality, offers part and full time, year-round employment, competitive compensation, and a full benefits package including paid holidays, paid time off, insurance, and company discounts at our premier leisure and outdoor activity destinations

Averill Hospitality provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training

• Join a reputable and well-established resort hotel and event venue known for delivering excellence. 
• Be part of a dynamic team of experienced hospitality and event professionals passionate about creating unforgettable experiences.
• Flexible schedule and competitive salary and benefits package.

The Whitefish Riverfront Hotel is seeking a Housekeeping Attendant to work with our Housekeeping Team.

PRINCIPLE RESPONSIBILITIES AND POSITION PURPOSE:

A housekeeper is responsible for ensuring rooms and other areas of the hotel are kept clean everyday while ensuring housekeeping departmental standards are followed.  Cleaning includes, but is not limited to, making beds, replacing used towels with new ones, vacuuming carpets, and cleaning and disinfecting bathrooms and ensuring new toiletries provided by the hotel are placed at appropriate areas.  Consistently offers professional, friendly, and engaging service.  

MAIN DUTIES AND RESPONSIBILITIES:

• Performs cleaning duties in all guest areas and back of house.
• Use of Maid Cart when cleaning rooms as well as maintaining inventory of necessary supplies.
• Emptying garbage, removing linens and towel.
• Remaking bed with fresh linens and restocking room with towels, amenities, etc. 
• Reports necessary maintenance issues to Front Office so a work order is made.
• Follows departmental policies and procedures.
• Follows all safety and sanitation policies.
• Assists other departments when needed to ensure optimum service to guests.

 SPECIFIC JOB KNOWLEDGE, SKILLS, AND ABILITY

• Operating Housekeeping equipment such as vacuums, mops, maid cart, etc.
• Ability and willingness to adhere to all Averill Hospitality policies and ensure departmental personnel compliance.
• Must maintain a positive influence in the community and positive relations with area vendors.
• Teamwork- Balances team and individual responsibilities, exhibits objectivity and openness to others views, welcomes feedback, contributes to building a positive team environment, and prioritizes the teams success above own interests.
• Quality- Meets productivity standards, completes work promptly, strives to increase productivity, works quickly and efficiently.
• Guest Service-Responds promptly to guests' needs and takes ownership of the overall guest experience
• Professionalism-Respectably approaches others, reacts well under pressure, treats others with respect and consideration regardless of status or position, accepts responsibility for own actions, follows through on commitments.

The Housekeeping Attendant  position is expected to normally keep a 5 day a week schedule, 40 hours per week can be expected, however it can be more or less depending on the business needs of the hotel.

The Whitefish Riverfront Hotel, part of Averill Hospitality, offers part and full time, year-round employment, competitive compensation, and a full benefits package including paid holidays, paid time off, insurance, and company discounts in Whitefish, Montana's premier leisure and outdoor activity destination on the shores of Whitefish Lake.

Averill Hospitality provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

The Whitefish Riverfront Hotel, located near downtown Whitefish is seeking a Housekeeping Manager to work with our Team

A Housekeeping Manager is responsible for the training and supervision of the housekeeping team’s daily tasks including, but not limited to, assigning housekeeping boards for team members at the start of each shift, conducting stand up meetings for optimal communication among the team, and ensuring all areas of the hotel are cleaned and maintained according to Averill Hospitality Standards (including front of house and back of house).

MAIN DUTIES AND RESPONSIBILITIES:

·       Conduct regular department meetings to ensure strong communication among staff.
·       Assign “boards” to housekeeping team at the beginning of each day.
·       Oversee daily tasks of Housekeepers, Housemen, Laundry Attendant and Breakfast Attendant.
·       Assisting housekeeping in cleaning rooms.
·       Creates and implements SOPs for quality insurance for the Housekeeping Department.
·       Inspect rooms after cleaning to ensure it is ready for check-in.
·       Create employee schedules and handles payroll for the housekeeping department.
·       Order supplies and keep track of inventory for the Housekeeping Department.
·       Reports necessary maintenance issues to Front Office so a work order is made.
·       Follows departmental policies and procedures.
·       Follows all safety and sanitation policies.
·       Assist other departments when needed to ensure optimum service to guests. 
·       Operating Housekeeping equipment such as vacuums, mops, maid cart, etc.
·       Ability and willingness to adhere to all Averill Hospitality policies and ensure departmental personnel compliance.
·       Must maintain a positive influence in the community and positive relations with area vendors.
·       Teamwork – Balances team and individual responsibilities, exhibits objectivity and openness to others’ views, welcomes feedback, contributes to building a positive team environment, and prioritizes the team’s success above own interests.
·       Quality – Meets productivity standards, completes work promptly, strives to increase productivity, works quickly and efficiently.
·       Guest Service – Responds promptly to guests’ needs and takes ownership of the overall guest experience.
·       Professionalism – Respectably approaches others, reacts well under pressure, treats others with respect and consideration regardless of status or position, accepts responsibility for own actions, follows through on commitment

EDUCATION

• High School or High School equivalent is an asset

EXPERIENCE/ LICENSES OR CERTIFICATES

• Prior experience in related field is an asset.

NOTICE:
Standing, bending, stooping, and lifting weights up to and including 20 lbs. may be required.  The hospitality business functions seven (7) days a week, twenty-four hours a day.  In addition, this is a hospitality business and a hospitable service atmosphere must be projected at all times.

Averill Hospitality, offers part and full time, year-round employment, competitive compensation, and a full benefits package including paid holidays, paid time off, insurance, and company discounts at our premier leisure and outdoor activity destinations. Averill Hospitality provides equal employment opportunities to all employees and applicants for employment and prohibits discriminations and harassment of any time without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression,, or any  other characteristics protected by federal state or local laws. This policy applies to all terms and conditions for employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. 

POSITIONS RESPONSIBILITIES AND ACCOUNTABILITIES:

The Housekeeping Inspector is responsible for the cleanliness and appearance of guest accommodations and public space and to ensure each member of the housekeeping team carries out their assignments abiding by standards. Responsible for all housekeeping cleanliness standards The Housekeeping Inspector will be responsible for but not limited to handling and directing guest complaints concerning housekeeping, notifying maintenance of any needed repairs, approving rooms for occupancy and ensure room is 100% prior to placing it into the system, responsible for keeping all storage and linen rooms in a clean and satisfactory condition as well as stocked with needed items, etc.

REQUIRED KNOWLEDGE, SKILLS, AND ATTRIBUTES:  Must be 18 years of age or older

• Must be 18 years of age or older.
• High School diploma or equivalent.
• Must have dependable transportation to and from work.
• Ability to read, speak and understand the English language  
• At least two years of experience in a housekeeping or laundry role
• A positive and friendly attitude towards guests, customers, and fellow employees
• Must be extremely detailed with outstanding communication skills
• Ability to follow directions both written and verbally
• Integrity to safeguard confidential information
• Demeanor to remain calm in tense or stressful situations
• Initiative to work efficiently with minimal supervision
• Flexible schedule
• Must be able to lift a minimum of 50 pounds on occasion
• Must be able to push or pull a minimum of 100 pounds

SCHEDULE / HOLIDAYS / PTO

The Housekeeping Inspector is expected to normally keep a 5 day a week schedule but adjusted as needed according to occupancy and business need and be available for peak guest times and/or in the event of an emergency. A work week of 45 hours per week can be expected, however it can be more or less depending on the business needs of the Lodge. Working evenings, weekends and holidays can be expected. This role will typically be expected to work during peak seasons, typically taking PTO and vacations during slower seasons.

The Whitefish Riverfront Hotel, part of Averill Hospitality, offers part and full time, year-round employment, competitive compensation, and a full benefits package including paid holidays, paid time off, insurance, and company discounts in Whitefish, Montana's premier leisure and outdoor activity destination on the shores of Whitefish Lake.

Averill Hospitality provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.